support :: faq > user manual
Welcome to the ceilingsky FAQ, where you will find answers to frequently asked questions. For more detailed instructions on how to use particular features of your account, such as email, the Cpanel, and more, please visit the User Manual.
 How soon will my account be ready to use?
Do I have 24 hour-a-day access to my account?
Does ceilingsky offer support?
What domain names do you support?
How do I move my current site to ceilingsky?
How do I upgrade/downgrade my account?
Does ceilingsky allow adult, warez or other illicit sites or content?
Do you have Front-Page extensions?
Do you permit the usage of CGI?
What can you tell me about your servers and network?
What is the path to perl / sendmail / my root directory?
What is Bandwidth?
What is SSH?
What is SSL and how do I enable it?
What is SSI, why might I want to use it?
What is CGI, why can't I get it to work?
What do I need to know about CHMOD & File Permissions?
How soon will my account be ready to use?
New accounts are usually set up within a matter of hours. When your account is ready you will be notified via email. The email will contain your account information, user name and password, and other relevant information. Once you receive this information you can start working on your website immediately. [Top]
Do I have 24 hour-a-day access to my account?
Yes. You will have access to your account 24 hours a day. [Top]
Does ceilingsky offer support?
Yes. ceilingsky offers support via our support page. In addition, ceilingsky has an extensive FAQ where you can quickly find the answers to a variety of frequently asked questions, as well as a comprehensive User Manual where you can find directions on how to use email, Front Page, the Cpanel, and more. Please familiarize yourself with the FAQ and User Manual and refer to them before you submit a support request. [Top]
What domain names do you support?
We support all domains, including foreign domains. [Top]
How do I move my current site to ceilingsky?
The first step in moving an existing website to ceilingsky is purchasing a ceilingsky plan. The second step is changing the name servers for your domain at the registrar where your domain is registered. You should change your nameservers to:
NS1.CEILINGSKY.COM 205.214.72.15
NS2.CEILINGSKY.COM 205.214.72.16
It should take from 24 to 48 hours for the changes to take effect, though it may take serveral days for all DNS servers to be updated. Please note that ceilingsky will do its best to assist you with this process but we do not have the authority to modify your domain's nameservers for you. Please contact your registrar for assistance. [Top]
How do I upgrade/downgrade my account?
To upgrade or downgrade your account simply submit a request via our support page. Please make sure to specify which plan you wish to change to. [Top]
Does ceilingsky allow adult, warez or other illicit sites or content?
No. Please see our Terms & Conditions page for details about permissible and unpermissable content. [Top]
Do you have Front-Page extensions?
Yes. Front Page extensions are not installed automatically during initial account setup. To have Front Page extensions installed, simply submit a request via our support page. [Top]
Do you permit the usage of CGI?
Yes. However CGI scripts must conform to certain standards. If we deem that a script is using an excessive amount of server resources, it will be disabled. For more information see our Terms & Conditions page. [Top]
What can you tell me about your servers and network?
Our network consists of redundant DS-3 network connections.
Servers are Intel Pentium IIIs with high-speed SCSI or IDE drives. The operating system is Red Hat Linux running Apache Web Server. Your site will be "virtually hosted". Virtual Hosting is where multiple web sites are served off the same physical server. This way each customer does not have to purchase, configure, maintain, and provide an appropriate enviroment for their own expensive server. This is the most common method of hosting small to medium websites with light to moderate traffic.
Servers are located in a Network Operations Center (NOC) in Colorado. They are monitored 24x7x365 in a data center environment that provides security, backup power, and direct access to internet backbones. For more information visit our Servers & Network page. [Top]
What is the path to perl / sendmail / my root directory?
The correct path to perl is: /usr/bin/perl
The correct path to sendmail is: /usr/lib/sendmail
The path to your root directory is: /home/username/
Obviously, substitute "username" with the login you were assigned when you first received your account details. Also, keep in mind that when you configure your CGI, that your /public_html is included in your path. For instance, if you have a guestbook.pl script in your /cgi-bin, the exact physical path to that file is: /home/username/public_html/cgi-bin/guestbook.pl [Top]
What is Bandwidth?
Bandwidth is the amount of data moved between the server hosting your site and the computers of the customers accessing your site. It is typically measured in Gigabits. [Top]
What is SSH?
SSH is similar to telnet, but it's more secure. It uses high level encryption and compression to make sure nobody can takeover or eavesdrop on your telnet session. [Top]
What is SSL and how do I enable it?
Secure Sockets Layer (SSL) is the industry-standard method for protecting web communications. The SSL security protocol provides data encryption, server authentication, message integrity, and optional client authentication. Even if intercepted, information is undecipherable to a would-be thief. Websites that require customers to submit sensitive information such as credit card numbers or personal information generally utilize SSL.
If you would like to enable SSL on your account contact ceilingsky via our support page and ask to take advantage of this feature. If you would like to have your own certificate installed so that customers can navigate your site via https://www.yourdomain.com you will have to purchase your own certificate and have us generate a key request and install it on the server. We recommend using Thawte for this purpose. Once you have the key from thawte, ceilingsky will have it installed for you. There is a $75.00 one-time fee to install your Personal SSL Certificate. [Top]
What is SSI, why might I want to use it?
SSI stands for Server Side Includes. It is used to hold space in an HTML document wich the server replaces with actual data just before sending the final document to the browser. Many counters, clocks, and other kinds of scripts are called using SSI. Please label any files using SSI with the .html suffix ie index.html. [Top]
What is CGI, why can't I get it to work?
CGI stands for Common Gateway Interface. It is a mechanism for communication between a web server and other programs (CGI scripts) running on the server.
When you upload a CGI file DO NOT upload in binary mode, instead use ASCII mode. Make sure to upload all CGI files to your cgi-bin directory. This if very important for security reasons. Once you have uploaded a CGI file you must set the file permissions. This is otherwise known as chmoding and can be done from most FTP clients. For specifics on chmoding please refer to "What do I need to know about CHMOD & File Permissions?". [Top]
What do I need to know about CHMOD & File Permissions?
When using a UNIX system it is sometimes necessary to change file permissions. To do this using most FTP clients you would highlight the file in question and then look for an option such as "change file permissions" from the command menu. We recommend checking the documentation for the particular FTP programming that you are using. [Top]
|
